Kimp - FAQ

Frequently Asked Questions

Have questions about how we work and what you get? We’ve got all the answers you need.

CATEGORIES

Kimp serves clients from around the world! Our team works remotely with you, wherever you are, to take design off your to-do list. So whether you're working from one location, or on the move, we've got you covered.

To date we've had the opportunity to design for clients in over 60 countries including:

Australia
Belgium
Bermuda
Canada
Denmark
Germany
India
Ireland
Malaysia
Mexico
Mauritius
New Zealand
Nigeria
Philippines
Portugal
Singapore
Spain
South Africa
Sweden
Switzerland
Thailand
The Bahamas
U.A.E
U.K.
U.S.A

We design for:

Service Centres
Spas & Salons
Printing Companies
Churches
Not-For-Profits
Charities
E-Commerce and Retail Shops
Affiliate Marketers
Restaurants
Law Firms
Educational Institutions
Real Estate Agents
Mortgage Agents
Insurance Agents
Marketing Agencies
Social Media Managers
Business Development Managers
Amazon & Other Ecommerce Merchants

Kimp is for startups, SMEs, marketers, creative agencies, freelancers, entrepreneurs – just about anyone who needs cost-effective, high quality graphic design services, on an ongoing basis.

With Kimp, you'll feel like you have an in-house designer - without the hefty price tag.

Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics+Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

As we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

Kimp is a subscription-based unlimited design service offering unlimited graphic design and unlimited video design.

Through Kimp, marketers, startups, SMEs, and just about anyone who needs help with design, can work with a Dedicated Design Team to make and manage all of their design projects in one place.

The service is offered for a flat fee, on a month-to-month basis, making custom design affordable and flexible. We serve clients around the world, including clients from the UK, South Africa, the US, Canada, Australia, and Singapore.

Absolutely. We offer a 10% discount when you add 2 more subscriptions to your account. Just keep in mind that this offer cannot be combined with any other promotional offers.

When you're ready to add your additional subscriptions and get your discounts applied, please click here to connect with a Kimp Team Member on the live chat.

At Kimp we aim to keep things simple. That's why we have one graphic design subscription - Kimp Graphics - and one video design subscription - Kimp Video. And one subscription which combines both - Kimp Graphics+Video.

Whichever subscription you choose, start with a free trial and invite as many team members as you'd like to help you make design requests. You won't pay any extra premiums for custom illustrations, landing pages, or GIFs with a Kimp Graphics subscription. And no extra fees for custom design and animation with a Kimp Video subscription.

You get it all with your flat monthly fee.

With each Kimp subscription, you get features that will help you make and manage your design requests with ease.

Kimp Graphics is our power-packed graphic design subscription. Unlike other companies that provide multiple tiers of service and a very limited standard subscription, Kimp offers one graphic design subscription. And it includes ALL the designs you need, without having to pay extra premiums. From print and digital designs for your day to day marketing, to custom illustrations (including detailed brand mascots!), landing page designs AND GIFS for unique campaigns. We know that your design needs can evolve and vary and so we've created one subscription that's versatile enough to handle everything you need.

Kimp Video is our video design and motion graphics subscription. With Kimp Video you can get help enhancing your existing video footage or images, or we'll design and animate from scratch for you! We provide this range of design and animation services as part of Kimp Video because we know that your video content needs will be dynamic, depending on whether you're creating something for your website, an email campaign, social media, or something in between. And we're prepared to deliver a wide range of videos to help you with that.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost!

There are no hidden fees at all. You will only pay the flat fee on a monthly basis. All taxes and other fees are included in the flat fee.

We do not accept cash, cheques, money transfers, or Paypal as methods of payment. At the moment we only accept credit cards. Feel free to contact us on our live chat at www.kimp.io if you have any questions about payments.

No. We offer a monthly subscription so that at any time you wish to cancel, you can do so hassle-free.

We maintain a 30-day cycle for billing. As long as you maintain an active subscription, you will be billed on a recurring basis, on the same day that your full subscription began. If you want more information on this, or if you wish to clarify any details, please reach out via our live chat at www.kimp.io.

Kimp has a subscription model, which includes month-to-month billing. So when you have an active subscription, you'll receive a monthly bill. In order for you to make and manage your design requests on an ongoing basis, we require you to have an active subscription. If you have any concerns about your billing, please contact us on our live chat at www.kimp.io.

Not hard at all. We keep things simple at Kimp. No documentation or extensive process. You can cancel at any point in time. Just log in to your Kimp account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat at www.kimp.io. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

Just need a temporary break? But still want access to your Trello board, to remain assigned to the same dedicated design team, and to lock in the existing subscription price regardless of service updates? Consider pausing your subscription.

Yes, you can! We get it. Workflows change and you don't always need to have an active subscription. But at the same time, you might still need access to your Trello board.

And if you've gotten into a really good groove with your design team, you may want to make sure that they're still going to be matched with them when you resume your subscription.

To address all of this we've introduced the "Pause Your Subscription" feature for a flat monthly fee of $18.99. This allows you to pause your account as of the end of the current subscription period so that there is no auto-renewal.

And it allows you to enjoy these benefits:

Securing your current subscription fee, regardless of any changes to Kimp pricing.
Having ongoing access to your Trello board, and all of your design files.
Working with the same Dedicated Design Team when you resume.
Making the most of your subscription by resuming when you have more design requests.

To submit a request to pause your subscrption, simply log into your account and submit a request. To request to resume your subscription, log into your account and submit a request.

You can simply log in to your Kimp account at www.kimp.io and cancel at any point in time with just a few clicks. You can also request assistance from your dedicated Project Manager, or via our live chat at www.kimp.io. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As Kimp is a monthly subscription service, and we provide the opportunity to cancel your subscription at any point, we do not offer refunds due to inactivity.

To create a card select “Add Card” in the “Drafts” or “Requests” lists.

Once you do this you’ll see the “Guided Request Form”. The AI-powered guided request form will take you through a series of fields and prompts to help you set up your design request with all the necessary details.

If you’ve seen all you need to about how Kimp works, you don’t need to wait the full 7 days of the free trial to upgrade. Just contact us via our live chat at www.kimp.io or by hitting the "support" button in KIMP360 to have your full subscription launched.

If during the trial you realize that Kimp isn't the right fit for you, you may cancel at any time and you will not be charged anything. Please note, it is your responsibility to cancel your trial if you do not intend to use the service. Otherwise, at the end of your 7 day trial your full subscription will begin and you will be charged your first monthly subscription fee. For more details on Kimp's Terms Of Service please refer to: https://www.kimp.io/terms-of-services/

We scour the internet for the best options for fonts, photos, icons, videos, animations, and elements. We use a lot of reputable free resources.

And every Kimp Graphics and Kimp Video Subscription ALSO includes 50 stock photos used in your designs from a combination of premium stock photo sites (including 20 from a combination of Adobe Stock and Shutterstock) - that's an $80 value, every month of your subscription!

This means if you get a Kimp Graphics + Video subscription, your designs will include up to 100 premium stock images (including 40 from a combination of Adobe Stock and Shutterstock) - a $160 value, every month of your subscription.

Whatever the source, we ensure that each element grants the appropriate license for you to use it, as part of your design, as the end-user. If, however, you plan to use your design for resale, please do let us know and we can make sure your design only includes elements that are appropriate for that.

During your trial, you will receive designs with a watermark on it and you will not receive source files and/or print-ready files. After you start a full subscription, you will receive source files and/or print-ready files for all trial work and projects going forward.

For video requests please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your video files' sizes must not be more than 5GB.

Beyond the trial, if your graphic design requests are completed in Photoshop then by default we will provide you with PSD and JPG files. If they're completed in Illustrator we will provide you with AI and JPG files. If they're completed in Figma we will provide you with Figma Files. If they're completed in Adobe XD we will provide you with Adobe XD files. And if they're completed in InDesign, we'll provide you with INDD and PDF files.

Beyond the trial by default, your video requests will be delivered to you in MP4 or JPEG (for thumbnails) format, depending on the type of request that you make.

If you need your design files in any particular formats (including MOV or GIF), just let your Project Manager know when you make a request and they'll provide them in those formats.

1) Be sure to carefully review each and every output you receive from your Kimp Team to make sure that all the Is are dotted and the Ts are crossed, just as you need them, before you go live with a campaign.

This is especially important for print projects. The last thing you want is to send over a design for printing without reviewing it, when you could've just gotten all of the revisions and updates you needed from your Kimp Team. That's why we highly recommend doing a test print to ensure that all the elements of your design, including components like QR codes, are displayed with the clarity you require for their intended use. If you find that anything could be improved, just let your team know and we will get those edits sorted for you ASAP!

2)We recommend adding a brand for every brand, campaign, or platform that you create designs for. This way you can provide your Kimp Team with an overview of everything we need to know to deliver designs that are consistent with the designs you’re looking for (logos, fonts, colour palettes, examples of past designs, references for styles you like, stock images you like, etc.) You can include these details via text and as attachments or links.

3) As much as possible, use Loom when submitting a design request. And use KIMP360’s custom feedback tool when requesting revisions. To access loom head to: https://useloom.com Within minutes you'll be able to generate a video with a shareable link that you can post instead of having to write lengthy notes to describe what you could show us in seconds.

Please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your video files' sizes must not be more than 5GB.

During your trial, you can make 1 request.

1 request = 1 video
(i.e. 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period).

During your trial, you will only receive designs with a watermark on them.

If you decide to subscribe to the service you will receive your trial designs without a watermark.

After you subscribe, you’ll receive source files and/or print-ready files for all your requests!

Please note, Explainer Videos are not included in the free trial as they often include complex briefs, and require more time to complete and revise than the free trial typically allows. We invite you to make your trial request from any one of our other Video Design categories:

Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Motion Posters
Simple Character Animations
Simple Explainer Videos (not included during the trial)
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

Be sure to make your trial request as soon as possible so that we can ask for clarification and then work on it, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.

During your trial you can make 3 requests.

1 request = 1 design
(i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).

The following requests are not fulfilled during trials:

- Resizing of trial designs
- Logo designs
- Brand Mascot or Brand Character designs
- Landing Page designs

During your trial, you will only receive designs with a watermark on them.

If you decide to subscribe to the service you will receive your trial designs without a watermark, as well as the source files and/or print-ready files.

After you subscribe, you’ll receive source files and/or print-ready files for all your requests!

Make your 3 requests all at once so that we can ask for clarification and then work through them, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.

__________________________________

The following requests are limited during trials:

Illustration requests are limited during trials:
During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Multi-Page design requests are limited during trials:
During your trial, if you wish to request a multi-page design such as an ebook, we will complete 2-3 pages, depending on the amount of content, as one design request.

__________________________________

Why we don’t fulfill certain design requests during trials:

We do not fulfill landing page, logo, brand mascot, or brand character requests during trials for the following reasons:
- They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with
- They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
- We’ve also found that many clients who request landing pages, logos, mascots and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Step 1: Set up your brand(s) in the left hand menu so that your team is aware of your brand guidelines and preferences and can design accordingly. If you are currently using a particular commercial font or fonts for your branding and prefer that we use the same, please upload the font file(s) as well.

Step 2: Make all of your trial requests ASAP! For a Kimp Graphics trial that means 3 Graphics requests, for a Kimp Video trial that means 1 Video request, and for a Kimp Graphics + Video trial that means 3 graphics + 1 video request. This way we can review them and get back to you if we need clarification. Otherwise we can get to designing for you! If you're uploading a video file as part of your request, please make sure it's in MP4 format, in the highest resolution you have available.

Step 3: If any of your requests are for designs that you are planning to sell (e.g. a template), let us know when making your request so that we can ensure all assets included are appropriate for that use case.

Step 4: Need print designs? We've got you covered. Just let us know if you or your printer have any preferred dimensions for the crop marks or bleed. Otherwise we will apply standard dimensions.

Review our KIMP360 guide to find out how to use your board: https://youtu.be/PmpG5qzka80

Need some more help? Send our customer experience team a message via live chat at www.kimp.io.

For video requests please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your video files' sizes must not be more than 5GB.

Beyond the trial by default, your video requests will be delivered to you in MP4 or JPEG (for thumbnails) format, depending on the type of request that you make.

If you need your design files in any particular formats (including MOV or GIF), just let your Project Manager know when you make a request and they'll provide them in those formats.

To date we've had the opportunity to design for clients in over 60 countries including:

Australia
Belgium
Bermuda
Canada
Denmark
Germany
India
Ireland
Malaysia
Mexico
Mauritius
New Zealand
Nigeria
Philippines
Portugal
Singapore
Spain
South Africa
Sweden
Switzerland
Thailand
The Bahamas
U.A.E
U.K.
U.S.A

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive graphic designs or revisions in 24 hours (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive one 30-60 seconds video, every 2-4 business days. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Absolutely. We offer a 10% discount when you add 2 more subscriptions to your account. Just keep in mind that this offer cannot be combined with any other promotional offers.

When you're ready to add your additional subscriptions and get your discounts applied, please click here to connect with a Kimp Team Member on the live chat.

As part of the Kimp Graphics subscription or the Kimp Video subscription, your Dedicated Design Team will have 2 tasks in progress for you at any given time, and they will allocate 2-2.5 hours each business day to completing your requests.

With the Graphics + Video subscription, your Dedicated Design Team will have 2 graphic design requests and 2 video requests in progress at any given time. This means that they will allocate 2-2.5 hours each business day to your graphic design requests and 2-2.5 hours each business day to your video design requests.

Now if you need a higher volume of outputs, and faster turnarounds, you can add on additional subscriptions. And this will mean that with each additional Kimp Graphics or Kimp Video subscription, you'll get an additional 2-2.5 hours allocated to completing your requests (e.g. with 2 subscriptions you'll get 4-5 hours allocated to your requests, and so forth).

In the case of Kimp Graphics+Video subscriptions, with each additional subscription, you'll get an additional 2-2.5 hours allocated to your graphic design requests AND an additional 2-2.5 hours allocated to your video design requests.

As your team completes tasks you'll see them shift from being "In Progress" to "In Review" and you'll see new requests getting started.

Kimp offers 1 graphic design subscriptions, 1 video design subscription, and 1 subscription that combines both! Here's how they differ:

Kimp Graphics is our most popular subscription, and for good reason! It gives you a wide range of print and digital designs - essentially everything that you'll need for your day-to-day marketing needs, for our lowest flat monthly fee. It ALSO includes Custom Illustrations, Landing Pages, and Animated GIFS for the bigger campaigns, or unique projects that you need to tackle.

Kimp Video, meanwhile, is our video design subscription. You can choose to sign up for Kimp Video on its own if you just need marketing videos. Or you can sign up for our Graphics+Video subscription to get the best of both worlds and a wider range of designs to work with. Just choose the subscription(s) you’d like during the checkout process.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost! Just choose the subscription(s) you’d like during the checkout process.

If you need some more help deciding between these options, or you'd like help adding an additional graphic design or video subscription, let us know how we can help on the live chat!

You get it all with your flat monthly fee.

With each Kimp subscription, you get features that will help you make and manage your design requests with ease.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost!

If you have more than one graphic design subscription or more than one video design subscription, then yes you will! For example, if you have 2 Kimp Classic subscriptions you'll receive two times the outputs as you would with a single Kimp Classic subscription.

If you have both a graphic design subscription and a video design subscription, keep in mind that the workflows and turnaround times are mutually exclusive. This means that each subscription includes its own specific turnaround times, design teams, and number of outputs, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

Kimp Graphics:

Amazon Graphics
Background Removal
Billboards
Blog Images
Book Covers
Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
Brand Mascot or Brand Character Designs (not included during the trial)
Brochures
Business Cards
Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
Corporate Folders
Custom Illustrations (limited to one simple illustration during the trial)
Display Ads
Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
Ecommerce Graphics
EDM (Email Direct Mail)
Email Signatures
Event Invitations
Flyers & Posters
GIFs
Icons
Infographics
Landing Pages (not included during the trial)
Logos (not included during the trial)
Magazine & Newspaper Ads
Newsletters
NFT Designs
Packaging & Labels
Podcast Covers
Point Of Sale Materials
Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
Print Ads
Product Mockups
Promotional Materials
Restaurant Menus
Signage
Social Media Posts & Ads
Stationery Sets
T-shirt Design
Tradeshow Banners
Vehicle Wraps
Video Thumbnails
Web Ads
And just about anything that can be designed in PS, AI, or INDD.

Kimp Video Designs:

Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Motion Posters
Simple Character Animations
Simple Explainer Videos
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
HTML5 Ads
Marketing Strategy
Photography
Storyboarding
Video Shoots
Transcribing Videos
Website, Mobile & App Design Projects
Whiteboard Videos

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
HTML5 Ads
Marketing Strategy
Photography
Storyboarding
Video Shoots
Transcribing Videos
Website, Mobile & App Design Projects
Whiteboard Videos

You sign up, you try us out for 7 days, and you cancel if you decide it’s not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics, Kimp Video or Kimp Graphics + Video trials:

Resizing of trial designs
Logo designs
Brand Mascot or Brand Character designs
Landing Page designs
Explainer Videos
Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics or Kimp Graphics + Video trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Multipage design requests are limited during trials: During your trial, if you wish to request a multi-page design such as an ebook, we will complete 2-3 pages, depending on the amount of content, as one design request.

Why we don’t fulfill certain design requests during trials:

- - They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
  - They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
  - We’ve also found that many clients who request logos, mascots, and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Be sure to make your trial request(s) as soon as possible so that we can ask for clarification and then work on it, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.

If you’d like to skip the trial and move forward with a full subscription in order to request as many designs as you’d like, including designs not included in the trial, please let us on the live chat at www.kimp.io!

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

If you're attempting to sign up through the link from one of our ads, you may run into this issue if you have an ad blocker installed. To troubleshoot this, please disable your ad blocker temporarily or whitelist the Kimp domain (i.e. www.kimp.io) in your ad blocker to proceed.

If this does not resolve the issue, please reach out to us via our live chat at www.kimp.io, and we'd be happy to help!

Kimp’s unlimited graphic design and unlimited video design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work from our offices in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be.

Kimp does not outsource work, or work with freelancers, as an important part of our service is being able to provide consistently high-quality designs to our clients. We also believe in the importance of building strong teams and creating environments that they can thrive in. Because we love giving our team members the opportunity to go bananas with graphic design too :)

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.

With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.

For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Depending on the region you're located in you'll be assigned to a team that will be online during the business hours listed below, between Monday to Friday. If your country isn't listed below, no worries! You'll be assigned to a team which offers the best coverage for you.

Australia:
12:30pm to 8:30pm ACT

Canada:
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:3opm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

India:
7:00am to 3:30pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
7:30am to 3:30pm GMT

U.S.A.:

5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:3opm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

South Africa:
8:30am to 4:30pm SAST

While these are the hours your design team and Project Manager will offer coverage, between Monday to Friday, you can reach out to the Customer Experience via live chat at https://www.kimp.io/ or by email at [email protected], 7 days a week

$599 USD per month, for Kimp Graphics; $699 USD per month for Kimp Video; $995 USD per month for Kimp Graphics+Video. No set-up fee, no minimum terms, no cancellation penalties. Absolutely no contracts.

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

You can submit an unlimited number of requests. Your dedicated Project Manager will review them, to ensure we have all the details required, and then assign them to your design team. By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We get it. Sometimes priorities shift and deadlines change. So we're happy to be as flexible as possible to help you meet yours.

Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design.

Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request.

We fulfill your requests two at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your requests ever shifts, after you've made a request, you can just let your project manager know. They will hit pause on your active requests if possible, and fulfill the task(s) that have become more time-sensitive.

Include these details every time for the best results: size, orientation, format (print, digital or video), preferred colours, inspiration designs, and text copy. If it's a video request include your preferred style of background music as well!

The more descriptive you can be, the fewer revisions will be required.

You can submit your requests through our task management software, Trello. Check out our handy guide on how Kimp users can use their Kimp Trello board below:

https://youtu.be/T6T9YQBLO44

An unlimited number. We’re happy to help you with as many designs as you need.

Your dedicated design team will take care of your design, from first-draft to final product. And all the revisions you need. Just let them know the details of the revisions required by adding a comment to your Kimp Trello board.

No, we don’t have any contracts. Our service is delivered month-to-month for a flat monthly rate.

At Kimp, we deliver custom designs, created from scratch, or designs that are a combination of custom design and customized stock elements. The particular format just depends on what will provide the best output for the client's brief.

When using any stock elements, we ensure that they are licensed appropriately so that you may use them as the end-user (i.e. not for resale).

In cases where clients require designs for resale, we deliver completely custom designs. So be sure to let your Project Manager know how your designs will be used when making your requests!

If you would like to resell any of the designs that your Kimp Team creates for you, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.

For all of your other design requests, where you'll be the end-user, and you will not be reselling your design, your team will either create the design from scratch and/or use stock elements or photos, as needed to meet the requirements of your brief.

Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licenses for them. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send Kimp unlicensed materials to use, remember we are not held liable for the rights of the final design.

We scour the internet for the best options for fonts, photos, icons, videos, animations, and elements. We use a lot of reputable free resources. And every Kimp Graphics and Kimp Video Subscription ALSO includes 50 stock photos used in your designs from a combination of premium stock photo sites - that's an $80 value, every month of your subscription!

This means if you get a Kimp Graphics + Video subscription, your designs will include up 100 premium stock images - a $160 value, every month of your subscription.

We never disclose details about our clients. We do however share some of the designs we create for you in our portfolio. If you'd prefer not to have your designs included in our samples, please do let us know via our live chat at www.kimp.io or via email at [email protected]

It would be you. You retain the rights to all the designs created by Kimp for you during your paid subscription.

Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licenses to use them as the end-user. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send Kimp unlicensed materials to use, remember we are not held liable for the rights of the final design.

We scour the internet for the best options for fonts, photos, icons, videos, animations, and elements. We use a lot of reputable free resources.

For video requests please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your video files' sizes must not be more than 5GB.

Beyond the trial by default, your video requests will be delivered to you in MP4 or JPEG (for thumbnails) format, depending on the type of request that you make.

If you need your design files in any particular formats (including MOV or GIF), just let your Project Manager know when you make a request and they'll provide them in those formats.

During your trial you can make 3 requests.

1 request = 1 design
(i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).

The following requests are not fulfilled during trials:

- Resizing of trial designs
- Logo designs
- Brand Mascot or Brand Character designs
- Landing Page designs

During your trial, you will only receive designs with a watermark on them.

If you decide to subscribe to the service you will receive your trial designs without a watermark, as well as the source files and/or print-ready files.

After you subscribe, you’ll receive source files and/or print-ready files for all your requests!

__________________________________

The following requests are limited during trials:

Illustration requests are limited during trials:
During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

__________________________________

Why we don’t fulfill certain design requests during trials:

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

As your team completes tasks you'll see them shift from being "In Progress" to "In Review" and you'll see new requests getting started.

Kimp offers 1 graphic design subscriptions, 1 video design subscription, and 1 subscription that combines both! Here's how they differ:

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

If you need some more help deciding between these options, or you'd like help adding an additional graphic design or video subscription, let us know how we can help on the live chat!

Kimp Graphics:

Amazon Graphics
Background Removal
Billboards
Blog Images
Book Covers
Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
Brand Mascot or Brand Character Designs (not included during the trial)
Brochures
Business Cards
Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
Corporate Folders
Custom Illustrations (limited to one simple illustration during the trial)
Display Ads
Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
Ecommerce Graphics
EDM (Email Direct Mail)
Email Signatures
Event Invitations
Flyers & Posters
GIFs
Icons
Infographics
Landing Pages (not included during the trial)
Logos (not included during the trial)
Magazine & Newspaper Ads
Newsletters
NFT Designs
Packaging & Labels
Podcast Covers
Point Of Sale Materials
Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
Print Ads
Product Mockups
Promotional Materials
Restaurant Menus
Signage
Social Media Posts & Ads
Stationery Sets
T-shirt Design
Tradeshow Banners
Vehicle Wraps
Video Thumbnails
Web Ads
And just about anything that can be designed in PS, AI, or INDD.

Kimp Video Designs:

Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Motion Posters
Simple Character Animations
Simple Explainer Videos
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
HTML5 Ads
Marketing Strategy
Photography
Storyboarding
Video Shoots
Transcribing Videos
Website, Mobile & App Design Projects
Whiteboard Videos

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
HTML5 Ads
Marketing Strategy
Photography
Storyboarding
Video Shoots
Transcribing Videos
Website, Mobile & App Design Projects
Whiteboard Videos

We absolutely can!

Just be sure to provide these details when making your print requests:

Specify whether you need crop/trim marks added.
And specify the bleed size if you or your printer has a preference. Or, if they don't, ask the Kimp team to recommend and apply a bleed based on the dimensions of the design.

Once you receive your files please double check that all of the requirements, as per your brief and your printer's specifications, have been met, before you proceed with printing.

We would also highly recommend getting a test print done to make sure that all the elements of your design, including components like QR codes, are displayed with the clarity you need for their intended use.

If you, or your printer, require any changes to ensure optimal print output please let us know and we’ll get those edits done as soon as possible.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics, Kimp Video or Kimp Graphics + Video trials:

Resizing of trial designs
Logo designs
Brand Mascot or Brand Character designs
Landing Page designs
Explainer Videos
Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics or Kimp Graphics + Video trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Why we don’t fulfill certain design requests during trials:

- - They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
  - They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
  - We’ve also found that many clients who request logos, mascots, and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.

For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Australia:
12:30pm to 8:30pm ACT

Canada:
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:3opm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

India:
7:00am to 3:30pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
7:30am to 3:30pm GMT

U.S.A.:

5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:3opm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

South Africa:
8:30am to 4:30pm SAST

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

We get it. Sometimes priorities shift and deadlines change. So we're happy to be as flexible as possible to help you meet yours.

The more descriptive you can be, the fewer revisions will be required.

You can submit your requests through our task management software, Trello. Check out our handy guide on how Kimp users can use their Kimp Trello board below:

https://youtu.be/T6T9YQBLO44

An unlimited number. We’re happy to help you with as many designs as you need.

Your Trello board includes:

Cards for each of your requests
Lists for each stage of the design process
An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

When you’re making multiple requests, be sure to order your cards according to priority. Requests are fulfilled on a first-come, first-served basis, from the top down. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Revision Requests

Requesting revisions is a simple, 2-step process.

Add the details of the revision required in the comments section of the relevant card.
Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

You can add your brand guidelines to the "Guidelines" list to make the design process more efficient. Add a new card for each brand you will be requesting designs for. And be sure to include as many details as possible (logos, color palettes, style guides or style references, inspiration images, and designs). We want to know it all!

We scour the internet for the best options for fonts, photos, icons, videos, animations, and elements. We use a lot of reputable free resources.

For video requests please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your video files' sizes must not be more than 5GB.

Beyond the trial by default, your video requests will be delivered to you in MP4 or JPEG (for thumbnails) format, depending on the type of request that you make.

If you need your design files in any particular formats (including MOV or GIF), just let your Project Manager know when you make a request and they'll provide them in those formats.

With a Kimp Video or Kimp Graphics + Video subscription, outputs for all video categories except Audiograms and Video Editing will be limited to a maximum of 120 seconds.

Outputs for Audiograms can be up to 1 hour in length. Please note that you will have to provide the SRT file.

Outputs for Video Editing will be limited to 15 mins in length and source files for Video Editing can be up to 30 mins long per file (as many files as you'd like to combine).

Please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your video files' sizes must not be more than 5GB.

During your trial, you can make 1 request.

1 request = 1 video
(i.e. 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period).

During your trial, you will only receive designs with a watermark on them.

If you decide to subscribe to the service you will receive your trial designs without a watermark.

After you subscribe, you’ll receive source files and/or print-ready files for all your requests!

Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Motion Posters
Simple Character Animations
Simple Explainer Videos (not included during the trial)
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

When you make a Kimp Video request we ask that you include the following details:

Describe what you’re looking for (i.e. type of video and its placement - e.g. FB ad).
Attach any brand assets that should be used in the video (logo, pictures, elements etc.) And let us know if you have any guidelines for how they should be used!
- Please provide any video files you require edited or enhanced in MOV or MP4 format. The combined total of your file sizes must not be more than 5GB.
- For audiograms please provide the SRT file.
If you need us to use stock images or footage, let us know if you have any preferences.
Specify the dimensions of the video.
Include text copy (headline, call-to-action, contact information, etc.).
Tell us your color preferences.
Describe your industry and target audience.
Include any references to designs or design styles you like.
Specify your preferred style of background music.

While we can work on a wide range of design types, we don't include these types of designs and/or services:

Ad Development
Advanced Animations
Copywriting
Graphic Design
Marketing Strategy
Video Shoots
Storyboarding
Transcribing Videos
Whiteboard Videos

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

Here's a quick rundown of how long your Kimp Video requests can be:

Outputs for all categories except Audiograms and Video Editing can be up to a maximum of 120 seconds.
Outputs for Audiograms can be up to 1 hour in length. Please note the SRT file has to be provided by the client.
Outputs for Video Editing will be limited to 15 mins in length and source files for Video Editing can be up to 30 mins long per file (as many files as you'd like to combine).

With a Kimp Video subscription you can request:

Animated Static Designs
Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Simple Character Animations
Simple Explainer Videos
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

Need some inspiration for your Kimp Video Requests? Check out these resources:

1) https://www.youtube.com/watch?time_continue=10&v=nqen7GijLDo

2) https://www.kimp.io/our-work/video-samples/

As your team completes tasks you'll see them shift from being "In Progress" to "In Review" and you'll see new requests getting started.

Kimp offers 1 graphic design subscriptions, 1 video design subscription, and 1 subscription that combines both! Here's how they differ:

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

If you need some more help deciding between these options, or you'd like help adding an additional graphic design or video subscription, let us know how we can help on the live chat!

Kimp Graphics:

Amazon Graphics
Background Removal
Billboards
Blog Images
Book Covers
Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
Brand Mascot or Brand Character Designs (not included during the trial)
Brochures
Business Cards
Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
Corporate Folders
Custom Illustrations (limited to one simple illustration during the trial)
Display Ads
Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
Ecommerce Graphics
EDM (Email Direct Mail)
Email Signatures
Event Invitations
Flyers & Posters
GIFs
Icons
Infographics
Landing Pages (not included during the trial)
Logos (not included during the trial)
Magazine & Newspaper Ads
Newsletters
NFT Designs
Packaging & Labels
Podcast Covers
Point Of Sale Materials
Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
Print Ads
Product Mockups
Promotional Materials
Restaurant Menus
Signage
Social Media Posts & Ads
Stationery Sets
T-shirt Design
Tradeshow Banners
Vehicle Wraps
Video Thumbnails
Web Ads
And just about anything that can be designed in PS, AI, or INDD.

Kimp Video Designs:

Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Motion Posters
Simple Character Animations
Simple Explainer Videos
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
HTML5 Ads
Marketing Strategy
Photography
Storyboarding
Video Shoots
Transcribing Videos
Website, Mobile & App Design Projects
Whiteboard Videos

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
HTML5 Ads
Marketing Strategy
Photography
Storyboarding
Video Shoots
Transcribing Videos
Website, Mobile & App Design Projects
Whiteboard Videos

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics, Kimp Video or Kimp Graphics + Video trials:

Resizing of trial designs
Logo designs
Brand Mascot or Brand Character designs
Landing Page designs
Explainer Videos
Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics or Kimp Graphics + Video trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Why we don’t fulfill certain design requests during trials:

- - They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
  - They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
  - We’ve also found that many clients who request logos, mascots, and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.

For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Australia:
12:30pm to 8:30pm ACT

Canada:
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:3opm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

India:
7:00am to 3:30pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
7:30am to 3:30pm GMT

U.S.A.:

5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:3opm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

South Africa:
8:30am to 4:30pm SAST

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

We get it. Sometimes priorities shift and deadlines change. So we're happy to be as flexible as possible to help you meet yours.

The more descriptive you can be, the fewer revisions will be required.

You can submit your requests through our task management software, Trello. Check out our handy guide on how Kimp users can use their Kimp Trello board below:

https://youtu.be/T6T9YQBLO44

An unlimited number. We’re happy to help you with as many designs as you need.

Your Trello board includes:

Cards for each of your requests
Lists for each stage of the design process
An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

Revision Requests

Requesting revisions is a simple, 2-step process.

Add the details of the revision required in the comments section of the relevant card.
Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

Absolutely! Once a card has been published to the “Requests” list, you can duplicate it or save it as a template by hitting the vertical ellipsis on the card to display those options. The duplicate function is handy if you’re looking to create a similar task right away, as clicking on it will open the guided request form with the fields pre-filled.

But if you’re just looking to save a template for an upcoming design request select “save as template". And going forward, you’ll be able to choose from your templates at the top of the guided request form.

The more detailed your design request description is, the better! This will help us with getting as close as possible to the exact design you're looking for.

Here are a few pointers on what to include:

1) What type of design are you looking for?

2) Is there a specific style or look and feel you want?

3) Let us know what your goal is with your design.

4) Is there anything in particular that we should emphasize?

For example:

I need a landing page designed that has a very energetic and vibrant look and feel. My health and fitness brand is all about encouraging people to eat healthier with fun, friendly messaging and we want that to come across in the imagery, font and colors used. My target audience is 20-30 something year-old young professionals. And I want to use this landing page to help create brand awareness and collect leads. So please make sure that the logo, brand name, slogan and CTA are very prominent on the landing page.

Managing your notifications in KIMP360 can be done in a few different ways:

1) You can choose to follow and receive push (in-app) notifications for entire lists on your KIMP360 board by clicking on the follow icon at the top of a list.

2) You can choose to follow and receive push (in-app) notifications for your entire board by hopping into your board's menu - just click the vertical ellipsis at the top of your board.

3) Or you can head to your "Settings" under "My Account" in the left hand menu. From here you'll be able to choose between receiving email notifications, push notifications or alerts.

Email Notifications are updates that will be sent to your inbox. Alerts are browser notifications that you’ll see pop up on your screen. And Push Notifications appear as notifications within your KIMP board. In order to receive Alerts you MUST enable Push Notifications.

You can choose to receive notifications related to the following:

i) Cards

ii) Comments

iii) Media Comments

iv) Archiving

v) Mentions

vi) Brand Comments

You can create a brand, and save its guidelines, in KIMP360 in two ways:

1) Navigate to "My Brands" in the left hand menu and then select "New Brand. Enter the name of the brand you'd like to create and then save all of the guidelines related to it, by typing them into the given fields or uploading the relevant assets.

2) Create a brand while submitting a design request, within the guided request form. You can do this by hitting the "Add New Brand" button in the form, and entering the name of the brand you'd like to create. You can then save all of the guidelines related to it, by typing them into the given fields or uploading the relevant assets.

Once you've added a brand, either directly to the "My Brands" section or via the request form, you'll be able to update it at any time in the "My Brands" section in the left hand menu. And you'll be able to add it to all future design requests.

A quick tip here - you can add brands to share guidelines for different marketing campaigns, social media platforms, or even just to capture preferences for print or digital designs.

To create a card select “Add Card” in the “Drafts” or “Requests” lists.

Yes you can! You can add as many team members as you would like to your KIMP360 board(s). You can do so from the "My Requests" screen via email or by generating a secure link that you can share with them. In either case you'll just need to choose the role you'd like them to have:

A Client Admin can help make and manage design requests and invite other team members to your board. But they won't be able to make any changes to your subscriptions.

A Client Associate can help make and manage design requests but they won't be able to invite other team members to join your board.

And a Client Viewer can simply view the design workflow and download files.

Review our KIMP360 guide to find out how to use your board: https://youtu.be/PmpG5qzka80

Need some more help? Send our customer experience team a message via live chat at www.kimp.io.

If you're an existing Kimp client and you can’t make requests via KIMP360 yet, that means that your region hasn’t been migrated to the software. If you’d like to fast-track the migration of your account, please drop us a line on the live chat at www.kimp.io and we’ll do our best to expedite your access to KIMP360.

We absolutely can!

Just be sure to provide these details when making your print requests:

Specify whether you need crop/trim marks added.
And specify the bleed size if you or your printer has a preference. Or, if they don't, ask the Kimp team to recommend and apply a bleed based on the dimensions of the design.

Once you receive your files please double check that all of the requirements, as per your brief and your printer's specifications, have been met, before you proceed with printing.

If you, or your printer, require any changes to ensure optimal print output please let us know and we’ll get those edits done as soon as possible.

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design
Confirm platform and placement
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for designs you like

With every design request you should include the following details:

Size
Style
Orientation
Colors
Inspiration
Text copy

Bleed size (you can confirm this with your printer)
File formats (you can confirm this with your printer)

Kimp Tip: Want fewer revisions? Be as descriptive as possible, triple check your text copy, and provide pictures as references of the style you’d like.

Your completed design files are all available in the “Completed” list on your Trello board. To find what you’re looking for quickly, use the search bar at the top of your board.

If you require your designs in a particular format, be sure to let your Kimp team know!

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches or centimetres)
Specify the size of the bleed (we’ll include the standard size if you’re not sure)
Specify the orientation – vertical or horizontal
Text copy (include variations for each employee):
- -Name and job title
- -Telephone number
- -Cellphone number
- -E-mail
- -Website
- -Social Network Usernames (if necessary)
- -Address
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Tell us your industry and target audience
Include any references for business cards you like

We offer unlimited revisions because we want you to get exactly what you need. But, at times, there can be a disconnect between what you imagine and what you get.

If you find yourself in that spot, here’s what we recommend:

Review your requests: Sometimes a request is missing details or not as clear as it could be. Try providing additional references and details in your revision requests.
Give your designer detailed feedback: Let your designer clearly know what they’ve missed. They’ll work as quickly as possible to have your design revised.

Kimp Tip: After attempting steps 1 and 2, if you find that your design is still falling short, shoot us an email at [email protected] We’ll review the issue and work to find you a resolution as quickly as possible.

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels)
Specify the orientation – vertical or horizontal
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for flyers or posters you like

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the type of brochure:
- -Half-Fold (4 sides)
- -Tri-Fold (6 sides)
- -Gate-Fold (3 sides)
Specify the size of the design:
- -8.5 x 11
- -8.5 x 14
- -11 x 17
- -11 x 25.5
Specify the size of the bleed (if you know it)
Text copy (headline, call-to-action, contact information, etc.)**
Kimp Tip:** Be sure to specify the page number for each set of content.
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for brochures you like

To make the design process faster, and to cut down on the number of revisions required, share your brand guidelines with us.

Here’s what that includes:

Logo
Preferred colours/colour palette
Preferred fonts
Mission/vision
Target audience

Kimp Tip: Add a card to the “Guidelines” list with the brand guidelines for each brand you’d like us to design for. Be sure to mention the brand when making a request. We'll take care of the rest.

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (pixels)**
Kimp Tip:** If you don’t know the size, just send us the link to your blog and we’ll design according to your layout.
Text copy
Tell us the style you’d like, e.g.
Traditional or Modern
Abstract or Literal
Playful or Mature
Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for blog images you like

Just let us know exactly which portions of the image(s) you require and/or whether you'd like the background to be completely removed, made transparent, or to retain a specific colour.

We'll take it from there, and touch up the edit too.

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels)
Specify the size of the bleed (if you know it)
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for billboards you like

Describe what you’re looking for/what to avoid
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (pixels)
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us your industry and target audience
Include any references for banners you like (attachments or links)

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Attach any older versions of the presentation to provide context.
Text copy required on each slide
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for presentations you like

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels). If you have a previous design or template available, attach it!
Text copy (headline, call-to-action, contact information, etc.)
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for packaging & labels you like
Tell us the style you’d like, e.g.
- Traditional or Modern
- Abstract or Literal
- Playful or Mature
- Feminine or Masculine

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (pixels)
Text copy:
- -Name and job title
- -Addres
- -Telephone number
- -Cellphone number
- -Website
- -Social Network Usernames (if necessary)
- -Address (if necessary)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for email signatures you like

Describe what you’re looking for (what type of banner would you like designed?)
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels).
Kimp Tip: If you have a previous design or template available, attach it!
Text copy (headline, call-to-action, contact information, etc.)
Tell us what to avoid
Describe your industry and target audience
Include any references for tradeshow banners you like
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine

There are 2 easy ways to avoid typos in your design:

Triple check the spelling of your text copy.
Provide the text copy in a format we can copy and paste from. You can do this by including it in the description, attach a word doc or provide the link to a Google doc.

Describe what you’re looking for
Attach your brand assets (logo, pictures, author’s picture, elements etc.)
Confirm if your design is for a print or e-book
Specify the size of the design (inches, centimetres or pixels)
Specify the orientation – vertical or horizontal
Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Tell us the book’s genre and target audience
Include any references for books or magazines you like the layout of

Describe what you’re looking for
Confirm if your design is for print or web
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels)
Specify the size of the bleed (if your request is for print)
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for infographics you like

Describe what you’re looking for
Confirm if your design is for print or web
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels)
Specify the size of the bleed (if your request is for print)
Text copy
- -Names of dishes, brief descriptions of each, price of each
- -Telephone number(s)
- -Address(es)
- -Social media usernames
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe the cuisines you serve and your target audience
Include any references for menus you like

Describe what you’re looking for
Attach your brand assets (logo, pictures, author’s picture, elements etc.)
Confirm if your design is for a print or e-book
Specify the size of the design (inches, centimetres or pixels)
Specify the orientation – vertical or horizontal
Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Tell us the book’s genre and target audience
Include any references for book covers you like

Describe what you’re looking for
Attach your brand assets (logo, pictures, author’s picture, elements etc.) - anything you'd like on your podcast cover.
Confirm if your design is for a print or e-book
Specify the size of the design (pixels)
Kimp Tip: Podcast feeds require artwork that is a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels. We recommend designing at 3000 x 3000 pixels. This way you won't have to resize later on.
Text copy (e.g. title, author’s name, tagline, etc.)
Tell us the style you’d like, e.g.
- -Traditional or Modern
- -Abstract or Literal
- -Playful or Mature
- -Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Tell us the podcast's focus and target audience
Include any references for podcast covers you like

On Your Kimp Trello Board:
Comment, drag, and drop. Just add the details of the revision required in a comment. Then move the relevant card from the “In Review” or "Completed" list to the “Requests” list.

When you’re making multiple requests, be sure to order your cards according to priority.

Requests are fulfilled on a first-come, first-served basis, from the top down on your Kimp Trello board. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

If you’ve been assigned a KIMP360 board after signing up for your Kimp subscription that means that you’ve got access to our custom software to make and manage your requests!

While customized Trello boards have worked well for our clients to make and manage design requests over the past few years, there were many things that were just not possible in Trello. That’s why we built KIMP360 - to give our clients a much more effective design project management experience.

And so using Trello is currently being phased out at Kimp, as we migrate new and existing customers to KIMP360.

Your Trello board includes:

Cards for each of your requests
Lists for each stage of the design process
An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

Revision Requests

Requesting revisions is a simple, 2-step process.

Add the details of the revision required in the comments section of the relevant card.
Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

Work as part of a team and need to give others access to your designs? You've got it.

Just let us know your team members' preferred emails or their existing Trello usernames, if they already use Trello. We'll then invite them to help you make and manage design requests.

Pausing a request is easy. Simply comment on the relevant card to let your designer know that the request should be paused until you confirm.

Cancelling a request is simple too. If you need to cancel a request, just comment on the relevant card to let your designer know that the request should be cancelled.

You can set up notifications for individual tasks by opening the relevant card and selecting “watch”.

If you’d like to set up notifications for an entire list, simply click on the 3 dots beside the list name and select “watch”.

Notifications will alert you to:

All comments from other users
Adding, changing, and upcoming due dates
Card moves and archives
Attachments uploaded to a card (or all cards in a list if you've turned on notifications for a list)
Kimp Tip: Click on the bell icon, at the top right corner of your board to control the frequency of your notification emails and to turn on/off desktop notifications.

Duplicate requests easily by opening up a card, and selecting “copy” under “actions”.

You’ll be prompted to create a new card title, and to select the board and list to which the card should be added. The board will be your Kimp board of course, and the list will be the "Requests" list.

You can then prioritize the request by selecting its position in the "Requests" list.

Case Studies

How Nava Wilson Expanded Its Marketing With A Dedicated Design Team

Frequently Asked Questions

CATEGORIES

Which countries does Kimp serve?

Who is Kimp for?

What’s unlimited?

What is Kimp?

Can I get a discount if I get multiple subscriptions?

Do you have different tiers of service?

What's included with my monthly subscription fee?

Will there be any hidden fees?

Which method of payment can I use?

Am I in a long-term contract with you?

What does my billing cycle look like and when will I be billed?

Why is my billing on a monthly basis?

How hard is it to cancel the subscription?

Can I pause my account if I don't have a lot of requests to make?

How can I cancel my subscription?

Can I get a refund if I haven't used my account recently?

How do I create a design request in KIMP360?

How can I upgrade to a full subscription?

Where Does KIMP Get Stock Photos, Videos, Animations, Fonts, Icons and Elements From?

What design file formats does KIMP provide?

How can I reduce revisions and provide feedback clearly for my team?

What types of video files can I have edited?

Which videos can I request during a trial? And which ones can’t I request?

Which graphics can I request during a trial? And which ones can’t I request?

How can I make the most of my trial?

How does KIMP360 work?

What design file formats does KIMP provide?

Which countries does Kimp serve?

How does the Graphics + Video Subscription work?

Can I get a discount if I get multiple subscriptions?

How many tasks will my team work on each day?

Which Kimp Subscription is right for my business?

Do you have different tiers of service?

What's included with my monthly subscription fee?

If I have more than one subscription will I get faster turnarounds?

What kind of designs can Kimp create?

What kind of designs doesn’t Kimp do?

How does the trial work?

What should I do if the link to sign up isn't working?

What does “unlimited graphic design” and "unlimited video design" mean?

How long do requests take to complete?

Tell me more about your team. Where are they located?

My business is rapidly expanding. Can you keep up?

What are Kimp's business hours?

How much is the service?

I have a really time-sensitive request. What do I do?

How many requests can I submit at a time?

Who works on my requests?

What details should my design request include?

How do I submit and manage my requests?

How many brands can I submit requests for?

How do I get revisions done?

Is there a contract I have to sign?

Do you use design templates?

Can I resell any of the designs Kimp creates for me?

Where Does Kimp Get Stock Photos, Videos, Animations, Fonts, Icons and Elements From?

Keeping Things Confidential

Who owns the rights to the designs created by Kimp?

Where Does KIMP Get Stock Photos, Videos, Animations, Fonts, Icons and Elements From?

What design file formats does KIMP provide?

Which graphics can I request during a trial? And which ones can’t I request?

How does the Graphics + Video Subscription work?

How many tasks will my team work on each day?

Which Kimp Subscription is right for my business?

If I have more than one subscription will I get faster turnarounds?

What kind of designs can Kimp create?

What kind of designs doesn’t Kimp do?

Can you create print-ready designs?

How does the trial work?

How long do requests take to complete?

Tell me more about your team. Where are they located?

My business is rapidly expanding. Can you keep up?

What are Kimp's business hours?

How much is the service?

I have a really time-sensitive request. What do I do?

How many requests can I submit at a time?