faq-header

Frequently Asked Questions

Have questions about how we work and what you get? We’ve got all the answers you need.

CATEGORIES

Who is Kimp for?

We design for:

  • Service Centres
  • Spas & Salons
  • Printing Companies
  • Churches
  • Not-For-Profits
  • Charities
  • E-Commerce and Retail Shops
  • Affiliate Marketers
  • Restaurants
  • Law Firms
  • Educational Institutions
  • Real Estate Agents
  • Mortgage Agents
  • Insurance Agents
  • Marketing Agencies
  • Social Media Managers
  • Business Development Managers
  • Amazon & Other Ecommerce Merchants

Kimp is for startups, SMEs, marketers, creative agencies, freelancers, entrepreneurs – just about anyone who needs cost-effective, high quality graphic design services, on an ongoing basis.

With Kimp, you'll feel like you have an in-house designer - without the hefty price tag.

What’s unlimited?

Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics+Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

As we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

What is Kimp?

Kimp is a chimp. He got tired of all the monkey business that goes into getting good graphic design. So, he got together a team of amazing designers to deliver an exceptional service.

Unlimited designs, unlimited revisions. One flat monthly fee, and every reason to go bananas.

Kimp is the evolution of graphic design.

Can I get a discount if I get multiple subscriptions?

Absolutely. We offer a 10% discount when you add 2 more subscriptions to your account. Just keep in mind that this offer cannot be combined with any other promotional offers.

When you're ready to add your additional subscriptions and get your discounts applied, please click here to connect with a Kimp Team Member on the live chat.

Do you have different tiers of service?

At Kimp we aim to keep things simple. That's why we have one graphic design subscription - Kimp Graphics - and one video design subscription - Kimp Video. And one subscription which combines both - Kimp Graphics+Video.

Whichever subscription you choose, start with a free trial and invite as many team members as you'd like to help you make design requests. You won't pay any extra premiums for custom illustrations, landing pages, or GIFs with a Kimp Graphics subscription. And no extra fees for custom design and animation with a Kimp Video subscription.

You get it all with your flat monthly fee.

What's included with my monthly subscription fee?

With each Kimp subscription, you get features that will help you make and manage your design requests with ease.

Kimp Graphics is our power-packed graphic design subscription. Unlike other companies that provide multiple tiers of service and a very limited standard subscription, Kimp offers one graphic design subscription. And it includes ALL the designs you need, without having to pay extra premiums. From print and digital designs for your day to day marketing, to custom illustrations (including detailed brand mascots!), landing page designs AND GIFS for unique campaigns. We know that your design needs can evolve and vary and so we've created one subscription that's versatile enough to handle everything you need.

Kimp Video is our video design and motion graphics subscription. With Kimp Video you can get help enhancing your existing video footage or images, or we'll design and animate from scratch for you! We provide this range of design and animation services as part of Kimp Video because we know that your video content needs will be dynamic, depending on whether you're creating something for your website, an email campaign, social media, or something in between. And we're prepared to deliver a wide range of videos to help you with that.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost!

Will there be any hidden fees?

There are no hidden fees at all. You will only pay the flat fee on a monthly basis. All taxes and other fees are included in the flat fee.

Which method of payment can I use?

We do not accept cash, cheques, money transfers, or Paypal as methods of payment. At the moment we only accept credit cards. Feel free to contact us on our live chat at www.kimp.io if you have any questions about payments.

Am I in a long-term contract with you?

No. We offer a monthly subscription so that at any time you wish to cancel, you can do so hassle-free.

What does my billing cycle look like and when will I be billed?

We maintain a 30-day cycle for billing. As long as you maintain an active subscription, you will be billed on a recurring basis, on the same day that your full subscription began. If you want more information on this, or if you wish to clarify any details, please reach out via our live chat at www.kimp.io.

Why is my billing on a monthly basis?

Kimp has a subscription model, which includes month-to-month billing. So when you have an active subscription, you'll receive a monthly bill. In order for you to make and manage your design requests on an ongoing basis, we require you to have an active subscription. If you have any concerns about your billing, please contact us on our live chat at www.kimp.io.

How hard is it to cancel the subscription?

Not hard at all. We keep things simple at Kimp. No documentation or extensive process. You can cancel at any point in time. Just log in to your Kimp account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat at www.kimp.io. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

How can I cancel my subscription?

You can simply log in to your Kimp account at www.kimp.io and cancel at any point in time with just a few clicks. You can also request assistance from your dedicated Project Manager, or via our live chat at www.kimp.io. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

Can I get a refund if I haven't used my account recently?

We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As Kimp is a monthly subscription service, and we provide the opportunity to cancel your subscription at any point, we do not offer refunds due to inactivity.

How does the Graphics + Video Subscription work?

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive graphic designs or revisions in 24 hours (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

How many tasks will my team work on each day?

As part of the Kimp Graphics subscription or the Kimp Video subscription, your Dedicated Design Team will have 2 tasks in progress for you at any given time. With the Graphics + Video subscription, your Dedicated Design Team will have 2 graphic design requests and 2 video requests in progress at any given time.

As your team completes tasks you'll see them shift from being "In Progress" to "In Review" and you'll see new requests getting started.

Can I get a discount if I get multiple subscriptions?

Absolutely. We offer a 10% discount when you add 2 more subscriptions to your account. Just keep in mind that this offer cannot be combined with any other promotional offers.

When you're ready to add your additional subscriptions and get your discounts applied, please click here to connect with a Kimp Team Member on the live chat.

Do you have different tiers of service?

At Kimp we aim to keep things simple. That's why we have one graphic design subscription - Kimp Graphics - and one video design subscription - Kimp Video. And one subscription which combines both - Kimp Graphics+Video.

Whichever subscription you choose, start with a free trial and invite as many team members as you'd like to help you make design requests. You won't pay any extra premiums for custom illustrations, landing pages, or GIFs with a Kimp Graphics subscription. And no extra fees for custom design and animation with a Kimp Video subscription.

You get it all with your flat monthly fee.

What's included with my monthly subscription fee?

With each Kimp subscription, you get features that will help you make and manage your design requests with ease.

Kimp Graphics is our power-packed graphic design subscription. Unlike other companies that provide multiple tiers of service and a very limited standard subscription, Kimp offers one graphic design subscription. And it includes ALL the designs you need, without having to pay extra premiums. From print and digital designs for your day to day marketing, to custom illustrations (including detailed brand mascots!), landing page designs AND GIFS for unique campaigns. We know that your design needs can evolve and vary and so we've created one subscription that's versatile enough to handle everything you need.

Kimp Video is our video design and motion graphics subscription. With Kimp Video you can get help enhancing your existing video footage or images, or we'll design and animate from scratch for you! We provide this range of design and animation services as part of Kimp Video because we know that your video content needs will be dynamic, depending on whether you're creating something for your website, an email campaign, social media, or something in between. And we're prepared to deliver a wide range of videos to help you with that.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost!

Which Kimp Subscription is right for my business? 

Kimp offers 1 graphic design subscriptions, 1 video design subscription, and 1 subscription that combines both! Here's how they differ:

Kimp Graphics is our most popular subscription, and for good reason! It gives you a wide range of print and digital designs - essentially everything that you'll need for your day-to-day marketing needs, for our lowest flat monthly fee. It ALSO includes Custom Illustrations, Landing Pages, and Animated GIFS for the bigger campaigns, or unique projects that you need to tackle.

Kimp Video, meanwhile, is our video design subscription. You can choose to sign up for Kimp Video on its own if you just need marketing videos. Or you can sign up for our Graphics+Video subscription to get the best of both worlds and a wider range of designs to work with. Just choose the subscription(s) you’d like during the checkout process.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost! Just choose the subscription(s) you’d like during the checkout process.

If you need some more help deciding between these options, or you'd like help adding an additional graphic design or video subscription, let us know how we can help on the live chat!

If I have more than one subscription will I get faster turnarounds?

If you have more than one graphic design subscription or more than one video design subscription, then yes you will! For example, if you have 2 Kimp Classic subscriptions you'll receive two times the outputs as you would with a single Kimp Classic subscription.

If you have both a graphic design subscription and a video design subscription, keep in mind that the workflows and turnaround times are mutually exclusive. This means that each subscription includes its own specific turnaround times, design teams, and number of outputs, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

What kind of designs can Kimp create?

Kimp Graphics:

  • Amazon Graphics
  • Background Removal
  • Billboards
  • Blog Images
  • Book Covers
  • Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
  • Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
  • Brand Mascot or Brand Character Designs (not included during the trial)
  • Brochures
  • Business Cards
  • Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
  • Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
  • Corporate Folders
  • Custom Illustrations (limited to one simple illustration during the trial)
  • Display Ads
  • Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
  • Ecommerce Graphics
  • EDM (Email Direct Mail)
  • Email Signatures
  • Event Invitations
  • Flyers & Posters
  • GIFs
  • Icons
  • Infographics
  • Landing Pages (not included during the trial)
  • Logos (not included during the trial)
  • Magazine & Newspaper Ads
  • Newsletters
  • Packaging & Labels
  • Podcast Covers
  • Point Of Sale Materials
  • Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
  • Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
  • Print Ads
  • Product Mockups
  • Promotional Materials
  • Restaurant Menus
  • Signage
  • Social Media Posts & Ads
  • Stationery Sets
  • T-shirt Design
  • Tradeshow Banners
  • Vehicle Wraps
  • Video Thumbnails
  • Web Ads
  • And just about anything that can be designed in PS, AI, or INDD.

 

Kimp Video Designs:

  • Adding Thumbnails
  • Animating Static Designs
  • Basic & Advanced GIFs
  • Cinemagraphs
  • Combining/Editing Raw Footage
  • Company Culture Videos
  • Demo Videos
  • Educational Videos
  • FAQ Videos
  • Logo Animations
  • Product Highlight Videos
  • Simple Character Animation
  • Simple Explainer Videos
  • Social Media Videos
  • Testimonial Videos
  • Text Overlays

 

We don’t fulfill the following types of requests:

  • 3D/CAD rendering
  • Advanced Animations
  • Advanced Animated Explainers
  • HTML5 ads
  • Coding & development
  • Copywriting
  • Marketing strategy
  • Shooting Videos Or Images
  • Storyboard
  • Transcribing Videos
  • Whiteboard Videos
  • Web, mobile or app design projects

What kind of designs doesn’t Kimp do?

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

  • 3D/CAD rendering
  • Advanced Animations
  • Advanced Animated Explainers
  • HTML5 ads
  • Coding & development
  • Copywriting
  • Marketing strategy
  • Shooting Videos Or Images
  • Storyboard
  • Transcribing Videos
  • Whiteboard Videos
  • Web, mobile or app design projects

How does the trial work?

You sign up, you try us out for 7 days, and you cancel if you decide it’s not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

  • 1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
  • During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

  • 1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
  • During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics trials:

  • Resizing of trial designs
  • Logo designs
  • Brand Mascot or Brand Character designs
  • Landing Page designs
  • Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Multipage design requests are limited during trials: During your trial, if you wish to request a multi-page design such as an ebook, we will complete 2-3 pages, depending on the amount of content, as one design request.

Why we don’t fulfill certain design requests during trials:

    • We do not fulfill landing page, presentation, logo, brand mascot, or brand character requests during trials for the following reasons:

      • They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
      • They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
      • We’ve also found that many clients who request logos, mascots, and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Be sure to make your trial request(s) as soon as possible so that we can ask for clarification and then work on it, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.

If you’d like to skip the trial and move forward with a full subscription in order to request as many designs as you’d like, including designs not included in the trial, please let us on the live chat at www.kimp.io!

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

What should I do if the link to sign up isn't working?

If you're attempting to sign up through the link from one of our ads, you may run into this issue if you have an ad blocker installed. To troubleshoot this, please disable your ad blocker temporarily or whitelist the Kimp domain (i.e. www.kimp.io) in your ad blocker to proceed.

If this does not resolve the issue, please reach out to us via our live chat at www.kimp.io, and we'd be happy to help!

What does “unlimited graphic design” mean?

Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics+Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

As we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

How long do requests take to complete?

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Tell me more about your team. Where are they located?

Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work from our offices in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be.

Kimp does not outsource work, or work with freelancers, as an important part of our service is being able to provide consistently high-quality designs to our clients. We also believe in the importance of building strong teams and creating environments that they can thrive in. Because we love giving our team members the opportunity to go bananas with graphic design too :)

My business is rapidly expanding. Can you keep up?

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.

With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.

For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

What are Kimp's business hours?

Depending on the region you're located in you'll be assigned to a team that will be online during the business hours listed below, between Monday to Friday. If your country isn't listed below, no worries! You'll be assigned to a team which offers the best coverage for you.

Australia:
12:30pm to 8:30pm ACT

Canada:
1:30am to 9:30am EST
4:30am to 12:30pm EST

12:30am to 8:30am CST
3:30am to 11:30am CST

10:30pm to 6:30am PST
1:30am to 9:30am PST

India:
10:00am to 6:00pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
7:30am to 3:30pm GMT

U.S.A.:
1:30am to 9:30am EST
4:30am to 12:30pm EST

12:30am to 8:30am CST
3:30am to 11:30am CST

10:30pm to 6:30am PST
1:30am to 9:30am PST

South Africa:
8:30am to 4:30pm SAST


While these are the hours your design team and Project Manager will offer coverage, between Monday to Friday, you can reach out to the Customer Experience via live chat at https://www.kimp.io/ or by email at info@kimp.io, 7 days a week

How much is the service?

$389 per month, for Kimp Classic; $589 per month for Kimp Video; $889 per month for Kimp Graphics+Video. No set-up fee, no minimum terms, no cancellation penalties. Absolutely no contracts.

I have a really time-sensitive request. What do I do?

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

How many requests can I submit at a time?

You can submit an unlimited number of requests. Your dedicated Project Manager will review them, to ensure we have all the details required, and then assign them to your design team. By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We get it. Sometimes priorities shift and deadlines change. So we're happy to be as flexible as possible to help you meet yours.

Who works on my requests?

Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design.

Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request.

We fulfill your requests two at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your requests ever shifts, after you've made a request, you can just let your project manager know. They will hit pause on your active requests if possible, and fulfill the task(s) that have become more time-sensitive.

What details should my design request include?

Include these details every time for the best results: size, orientation, format (print, digital or video), preferred colours, inspiration designs, and text copy. The more descriptive you can be, the fewer revisions will be required.

How do I submit and manage my requests?

There are two ways you can make requests – through email at request@kimp.io, or through our task management software, Trello. Check out our handy guide on how Kimp users can use Trello below:

https://www.youtube.com/watch?v=BH4XWRAMvOA

How many brands can I submit requests for?

An unlimited number. We’re happy to help you with as many designs as you need.

How do I get revisions done?

Your dedicated design team will take care of your design, from first-draft to final product. And all the revisions you need. Just let them know the details of the revisions required, via email or your Trello board.

Is there a contract I have to sign?

No, we don’t have any contracts. Our service is delivered month-to-month for a flat monthly rate.

Do you use design templates?

At Kimp, we deliver custom designs, created from scratch, or designs that are a combination of custom design and customized stock elements. The particular format just depends on what will provide the best output for the client's brief.

When using any stock elements, we ensure that they are licensed appropriately so that you may use them as the end-user (i.e. not for resale).

In cases where clients require designs for resale, we deliver completely custom designs. So be sure to let your Project Manager know how your designs will be used when making your requests!

Can I resell any of the designs Kimp creates for me?

If you would like to resell any of the designs that your Kimp Team creates for you, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.

For all of your other design requests, where you'll be the end-user, and you will not be reselling your design, your team will either create the design from scratch and/or use stock elements or photos, as needed to meet the requirements of your brief.

Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licenses for them. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send Kimp unlicensed materials to use, remember we are not held liable for the rights of the final design.

Where Does Kimp Get Fonts, Photos, Icons and Elements From?

We scour the internet for the best options for fonts, photos, icons and elements.

We use a lot of great free resources and we access some premium sources too. Whatever the source, we ensure that each font, photo, icon or element grants the appropriate license for you to use them, as part of your design, as the end-user.

Keeping Things Confidential

We never disclose details about our clients. We do however share some of the designs we create for you in our portfolio. If you'd prefer not to have your designs included in our samples, please do let us know via our live chat at www.kimp.io or via email at info@kimp.io.

Who owns the rights to the designs created by Kimp?

It would be you. You retain the rights to all the designs created by Kimp for you during your paid subscription.

If you would like to resell any of the designs that your Kimp Team creates for you, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.

For all of your other design requests, where you'll be the end-user, and you will not be reselling your design, your team will either create the design from scratch and/or use stock elements or photos, as needed to meet the requirements of your brief.

Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licenses to use them as the end-user. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send Kimp unlicensed materials to use, remember we are not held liable for the rights of the final design.

Social Media Designs

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design
  4. Confirm platform and placement
  5. Text copy (headline, call-to-action, contact information, etc.)
  6. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  7. Tell us your preferences for color and font
  8. Tell us what to avoid
  9. Describe your industry and target audience
  10. Include any references for designs you like

The Basics

With every design request you should include the following details:

  • Size
  • Style
  • Orientation
  • Colors
  • Inspiration
  • Text copy
    • Print Designs require a few additional details:

      • Bleed size (you can confirm this with your printer)
      • File formats (you can confirm this with your printer)

      Kimp Tip: Want fewer revisions? Be as descriptive as possible, triple check your text copy, and provide pictures as references of the style you’d like.

How To Access Your Files

Your completed design files are all available in the “Completed” list on your Trello board. To find what you’re looking for quickly, use the search bar at the top of your board.

Or they'll be in your inbox if you've chosen to use Kimp with email.

If you require your designs in a particular format, be sure to let your Kimp team know!

Business Card

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (inches or centimetres)
  4. Specify the size of the bleed (we’ll include the standard size if you’re not sure)
  5. Specify the orientation – vertical or horizontal
  6. Text copy (include variations for each employee):
    • -Name and job title
    • -Telephone number
    • -Cellphone number
    • -E-mail
    • -Website
    • -Social Network Usernames (if necessary)
    • -Address
  7. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  8. Tell us your preferences for color and font
  9. Tell us what to avoid
  10. Tell us your industry and target audience
  11. Include any references for business cards you like

What should I do if my team is having trouble understanding my ideas?

We offer unlimited revisions because we want you to get exactly what you need. But, at times, there can be a disconnect between what you imagine and what you get.

If you find yourself in that spot, here’s what we recommend:

  1. Review your requests: Sometimes a request is missing details or not as clear as it could be. Try providing additional references and details in your revision requests.
  2. Give your designer detailed feedback: Let your designer clearly know what they’ve missed. They’ll work as quickly as possible to have your design revised.

Kimp Tip: After attempting steps 1 and 2, if you find that your design is still falling short, shoot us an email at support@kimp.io. We’ll review the issue and work to find you a resolution as quickly as possible.

Flyers Or Posters

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (inches, centimetres or pixels)
  4. Specify the orientation – vertical or horizontal
  5. Text copy (headline, call-to-action, contact information, etc.)
  6. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  7. Tell us your preferences for color and font
  8. Tell us what to avoid
  9. Describe your industry and target audience
  10. Include any references for flyers or posters you like

Brochures

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the type of brochure:
    • -Half-Fold (4 sides)
    • -Tri-Fold (6 sides)
    • -Gate-Fold (3 sides)
  4. Specify the size of the design:
    • -8.5 x 11
    • -8.5 x 14
    • -11 x 17
    • -11 x 25.5
  5. Specify the size of the bleed (if you know it)
  6. Text copy (headline, call-to-action, contact information, etc.)**
  7. Kimp Tip:** Be sure to specify the page number for each set of content.
  8. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  9. Tell us your preferences for color and font
  10. Tell us what to avoid
  11. Describe your industry and target audience
  12. Include any references for brochures you like

Sharing Brand Guidelines

To make the design process faster, and to cut down on the number of revisions required, share your brand guidelines with us.

Here’s what that includes:

  1. Logo
  2. Preferred colours/colour palette
  3. Preferred fonts
  4. Mission/vision
  5. Target audience

Kimp Tip: Add a card to the “Guidelines” list with the brand guidelines for each brand you’d like us to design for. Be sure to mention the brand when making a request. We'll take care of the rest.

Blog Images

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (pixels)**
    Kimp Tip:** If you don’t know the size, just send us the link to your blog and we’ll design according to your layout.
  4. Text copy
  5. Tell us the style you’d like, e.g.
  6. Traditional or Modern
  7. Abstract or Literal
  8. Playful or Mature
  9. Feminine or Masculine
  10. Tell us your preferences for color and font
  11. Tell us what to avoid
  12. Describe your industry and target audience
  13. Include any references for blog images you like

Background Removal

Just let us know exactly which portions of the image(s) you require and/or whether you'd like the background to be completely removed, made transparent, or to retain a specific colour.

We'll take it from there, and touch up the edit too.

Billboards

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (inches, centimetres or pixels)
  4. Specify the size of the bleed (if you know it)
  5. Text copy (headline, call-to-action, contact information, etc.)
  6. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  7. Tell us your preferences for color and font
  8. Tell us what to avoid
  9. Describe your industry and target audience
  10. Include any references for billboards you like

Web Banners

  1. Describe what you’re looking for/what to avoid
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (pixels)
  4. Text copy (headline, call-to-action, contact information, etc.)
  5. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  6. Tell us your preferences for color and font
  7. Tell us your industry and target audience
  8. Include any references for banners you like (attachments or links)

PowerPoint Templates & Presentation Decks

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Attach any older versions of the presentation to provide context.
  4. Text copy required on each slide
  5. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  6. Tell us your preferences for color and font
  7. Tell us what to avoid
  8. Describe your industry and target audience
  9. Include any references for presentations you like

Packaging & Labels

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (inches, centimetres or pixels). If you have a previous design or template available, attach it!
  4. Text copy (headline, call-to-action, contact information, etc.)
  5. Tell us your preferences for color and font
  6. Tell us what to avoid
  7. Describe your industry and target audience
  8. Include any references for packaging & labels you like
  9. Tell us the style you’d like, e.g.
    • Traditional or Modern
    • Abstract or Literal
    • Playful or Mature
    • Feminine or Masculine

Email Signatures

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (pixels)
  4. Text copy:
    • -Name and job title
    • -Addres
    • -Telephone number
    • -Cellphone number
    • -Website
    • -Social Network Usernames (if necessary)
    • -Address (if necessary)
  5. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  6. Tell us your preferences for color and font
  7. Tell us what to avoid
  8. Describe your industry and target audience
  9. Include any references for email signatures you like

Tradeshow Banners

  1. Describe what you’re looking for (what type of banner would you like designed?)
  2. Attach your brand assets (logo, pictures, elements etc.)
  3. Specify the size of the design (inches, centimetres or pixels).
    Kimp Tip: If you have a previous design or template available, attach it!
  4. Text copy (headline, call-to-action, contact information, etc.)
  5. Tell us what to avoid
  6. Describe your industry and target audience
  7. Include any references for tradeshow banners you like
  8. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine

Avoiding Typos

There are 2 easy ways to avoid typos in your design:

  1. Triple check the spelling of your text copy.
  2. Provide the text copy in a format we can copy and paste from. You can do this by including it in the description, attach a word doc or provide the link to a Google doc.

Book Or Magazine Layout

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, author’s picture, elements etc.)
  3. Confirm if your design is for a print or e-book
  4. Specify the size of the design (inches, centimetres or pixels)
  5. Specify the orientation – vertical or horizontal
  6. Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
  7. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  8. Tell us your preferences for color and font
  9. Tell us what to avoid
  10. Tell us the book’s genre and target audience
  11. Include any references for books or magazines you like the layout of

Infographics

  1. Describe what you’re looking for
  2. Confirm if your design is for print or web
  3. Attach your brand assets (logo, pictures, elements etc.)
  4. Specify the size of the design (inches, centimetres or pixels)
  5. Specify the size of the bleed (if your request is for print)
  6. Text copy (headline, call-to-action, contact information, etc.)
  7. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  8. Tell us your preferences for color and font
  9. Tell us what to avoid
  10. Describe your industry and target audience
  11. Include any references for infographics you like

Restaurant Menus

  1. Describe what you’re looking for
  2. Confirm if your design is for print or web
  3. Attach your brand assets (logo, pictures, elements etc.)
  4. Specify the size of the design (inches, centimetres or pixels)
  5. Specify the size of the bleed (if your request is for print)
  6. Text copy
    • -Names of dishes, brief descriptions of each, price of each
    • -Telephone number(s)
    • -Address(es)
    • -Social media usernames
  7. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  8. Tell us your preferences for color and font
  9. Tell us what to avoid
  10. Describe the cuisines you serve and your target audience
  11. Include any references for menus you like

Book Covers

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, author’s picture, elements etc.)
  3. Confirm if your design is for a print or e-book
  4. Specify the size of the design (inches, centimetres or pixels)
  5. Specify the orientation – vertical or horizontal
  6. Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
  7. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  8. Tell us your preferences for color and font
  9. Tell us what to avoid
  10. Tell us the book’s genre and target audience
  11. Include any references for book covers you like

Podcast Covers

  1. Describe what you’re looking for
  2. Attach your brand assets (logo, pictures, author’s picture, elements etc.) - anything you'd like on your podcast cover.
  3. Confirm if your design is for a print or e-book
  4. Specify the size of the design (pixels)
    Kimp Tip: Podcast feeds require artwork that is a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels. We recommend designing at 3000 x 3000 pixels. This way you won't have to resize later on.
  5. Text copy (e.g. title, author’s name, tagline, etc.)
  6. Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  7. Tell us your preferences for color and font
  8. Tell us what to avoid
  9. Tell us the podcast's focus and target audience
  10. Include any references for podcast covers you like

Requesting Revisions

On Trello:
Comment, drag, and drop. Just add the details of the revision required in a comment. Then move the relevant card from the “In Review” or "Completed" list to the “Requests” list.

On Email:
Respond with the details of the revision required.

Prioritizing Requests

When you’re making multiple requests, be sure to order your cards according to priority.

Requests are fulfilled on a first-come, first-served basis, from the top down on Trello. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Via email please be sure to mention if a particular task is a priority.

How To Email A Request

  1. Email the details of your request to request@kimp.io
  2. Be as descriptive as possible about your design—from the subject line to the body of your email.
  3. Attach pictures to be used, references, logos and/or assets.

Kimp Tip: If you’ll need your designer to select the pictures for your design, be sure to give them points of reference or a description of what you’re looking for.

Need help with making your request? Refer to our request guidelines.

Trello 101

Your Trello board includes:

  • Cards for each of your requests
  • Lists for each stage of the design process
  • An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

When you’re making multiple requests, be sure to order your cards according to priority. Requests are fulfilled on a first-come, first-served basis, from the top down. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Revision Requests

Requesting revisions is a simple, 2-step process.

  • Add the details of the revision required in the comments section of the relevant card.
  • Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

You can add your brand guidelines to the "Guidelines" list to make the design process more efficient. Add a new card for each brand you will be requesting designs for. And be sure to include as many details as possible (logos, color palettes, style guides or style references, inspiration images, and designs). We want to know it all!

Inviting Team Members To View Your Board

Work as part of a team and need to give others access to your designs? You've got it.

Just let us know your team members' preferred emails or their existing Trello usernames, if they already use Trello. We'll then invite them to help you make and manage design requests.

Pausing & Cancelling Requests

Pausing a request is easy. Simply comment on the relevant card to let your designer know that the request should be paused until you confirm.

Cancelling a request is simple too. If you need to cancel a request, just comment on the relevant card to let your designer know that the request should be cancelled.

Setting Up Notifications

You can set up notifications for individual tasks by opening the relevant card and selecting “watch”.

If you’d like to set up notifications for an entire list, simply click on the 3 dots beside the list name and select “watch”.

Notifications will alert you to:

  • All comments from other users
  • Adding, changing, and upcoming due dates
  • Card moves and archives
  • Attachments uploaded to a card (or all cards in a list if you've turned on notifications for a list)
    • Kimp Tip: Click on the bell icon, at the top right corner of your board to control the frequency of your notification emails and to turn on/off desktop notifications.

Duplicating Requests

Duplicate requests easily by opening up a card, and selecting “copy” under “actions”.

You’ll be prompted to create a new card title, and to select the board and list to which the card should be added. The board will be your Kimp board of course, and the list will be the "Requests" list.

You can then prioritize the request by selecting its position in the "Requests" list.