If We’re Off The Mark

We offer unlimited revisions because we want you to get exactly what you need. But, at times, there can be a disconnect between what you imagine and what you get.

If you find yourself in that spot, here’s what we recommend:

  1. Review your requests: Sometimes a request is missing details or not as clear as it could be. Try providing additional references and details in your revision requests.
  2. Give your designer detailed feedback: Let your designer clearly know what they’ve missed. They’ll work as quickly as possible to have your design revised.

Kimp Tip: After attempting steps 1 and 2, if you find that your design is still falling short, shoot us an email at support@kimp.io. We’ll review the issue and work to find you a resolution as quickly as possible.