We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.